What procedures are followed in cases where the Ombudsman decides to launch an investigation?

When the Ombudsman decides that a grievance that has been brought to his attention warrants an investigation, the complainant is informed of this decision and is given the name of the Investigating Officer who will be handling his case. The Office of the Ombudsman will at the same time contact the public body involved in the case to obtain all the necessary information and explanations regarding the facts referred to in the complaint. On the basis of this investigation, the Office will be able to reach an opinion.