On what grounds can the Ombudsman refuse to investigate a complaint?

The Ombudsman may refuse to investigate when:

• the complainant has not already tried to resolve the grievance directly with the public body concerned;
• the person submitting the grievance has a reasonable alternative remedy available at law;
• the issue raised in the complaint is considered to be trivial, frivolous or vexatious and not made in good faith; and
• the person submitting the grievance is considered to have insufficient personal interest in the
complaint.

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