Complaints and enquiries received (1996 – 2011)

Year Written Complaints Enquiries
1996 1112 849
1997 829 513
1998 735 396
1999 717 351
2000 624 383
2001 698 424
2002 673 352
2003 601 327
2004 660 494
2005 583 333
2006 567 443
2007 660 635
2008 551 469
2009 566 626
2010 482 543
2011 426 504