Complaint statistics by month (1996 – 2011)

1996* 1997
Received Completed Current Received Completed Current
b/f from previous year 119 282
January 110 65 164 83 97 268
February 84 80 168 71 42 297
March 79 71 176 85 90 292
April 84 81 179 60 95 257
May 122 82 219 71 78 250
June 84 97 206 84 69 265
July 91 85 212 84 143 206
August 87 64 235 60 61 205
September 73 98 210 53 49 209
October 86 87 209 67 82 194
November 112 67 254 59 52 201
December 100 72 282 52 64 189
TOTAL 1112 949 829 922

* All the sections of the Ombudsman Act, 1995 came into force on 15 November 1995 and the Office of the Ombudsman was officially opened on that day to receive complaints. Up to the end of 1995 the number of incoming grievances reached 274 while completed cases amounted to 155, leaving a balance of 119 outstanding complaints on 31 December 1995.

1998 1999
Received Completed Current Received Completed Current
b/f from previous year 189 201
January 64 69 184 56 66 191
February 50 44 190 55 44 202
March 35 62 163 70 69 203
April 36 39 160 69 87 185
May 78 75 163 51 77 159
June 64 50 177 61 62 158
July 44 65 156 80 89 149
August 85 48 193 60 47 162
September 70 75 188 67 85 144
October 79 72 195 61 65 140
November 70 58 207 51 35 156
December 60 66 201 36 37 155
TOTAL 735 723 717 763

 

2000 2001
Received Completed Current Received Completed Current
b/f from previous year 155 79
January 60 76 139 47 37 89
February 70 87 122 45 51 83
March 55 73 104 56 53 86
April 50 51 103 53 53 86
May 39 49 93 58 52 92
June 47 44 96 55 43 104
July 46 52 90 67 47 124
August 66 60 96 51 59 116
September 51 48 99 57 40 133
October 46 64 81 99 73 159
November 54 53 82 73 63 169
December 40 43 79 37 38 168
TOTAL 624 700 698 609

 

2002 2003
Received Completed Current Received Completed Current
b/f from previous year 168 122
January 55 47 176 50 47 125
February 63 45 194 68 70 123
March 64 90 168 42 56 109
April 45 68 145 39 57 91
May 60 56 149 48 39 100
June 44 61 132 43 51 92
July 57 68 121 55 35 112
August 56 51 126 41 41 112
September 77 56 147 36 42 106
October 70 80 137 65 51 120
November 45 49 133 53 65 108
December 37 48 122 61 41 128
TOTAL 673 719 601 595

 

2004 2005
Received Completed Current Received Completed Current
b/f from previous year 128 136
January 69 49 148 50 57 129
February 51 52 147 40 53 116
March 76 76 147 64 52 128
April 50 70 127 53 76 105
May 48 47 128 69 65 109
June 44 41 131 57 60 106
July 54 39 146 55 51 110
August 64 48 162 47 48 109
September 49 64 147 48 58 99
October 54 61 140 33 30 102
November 62 43 159 43 1 144
December 39 62 136 24 39 129
TOTAL 660 652 583 590

 

2006 2007
Received Completed Current Received Completed Current
b/f from previous year 129 154
January 50 66 113 46 55 145
February 56 39 130 40 46 139
March 47 46 131 55 53 141
April 39 38 132 47 66 122
May 54 47 139 89 50 161
June 42 38 143 108 23 246
July 36 26 153 59 40 265
August 40 42 151 55 41 279
September 61 49 163 38 36 281
October 62 51 174 64 75 270
November 55 60 169 32 44 258
December 25 40 154 27 31 254
TOTAL 567 542 660 560

 

2008 2009
Received Completed Current Received Completed Current
b/f from previous year 254 246
January 43 38 259 55 49 252
February 52 51 260 74 106 220
March 34 53 241 35 32 223
April 51 40 252 49 37 235
May 44 31 265 62 39 258
June 56 27 294 39 42 255
July 47 43 298 38 57 236
August 51 114 235 42 38 240
September 49 41 243 38 33 245
October 53 48 248 52 40 257
November 32 32 248 42 39 260
December 39 41 246 40 41 259
TOTAL 551 559 556 553

 

2010 2011
Received Completed Current Received Completed Current
b/f from previous year 259 249
January 37 26 270 35 30 254
February 45 32 283 27 37 244
March 50 85 248 38 29 253
April 25 29 244 44 33 264
May 41 51 234 21 29 256
June 33 26 241 38 23 271
July 40 37 244 48 30 289
August 49 46 247 35 24 300
September 39 43 243 35 33 302
October 50 35 258 33 83 252
November 50 47 261 33 57 228
December 23 35 249 39 29 238
TOTAL 482 492 426 437