- to safeguard the rights of individuals against maladministration, abuse of power or violations of fundamental human rights by the public authorities subject to his jurisdiction;
- to investigate and form opinions on complaints of defective public administration;
- to promote fairness, justice and equity in administrative action;
- to promote improved relationships between instruments of government at all levels, and the people;
- to promote the educative role of the Office of the Ombudsman;
- to promote awareness on the role and function of the Ombudsman – a right to complaint is not a right if a person is unaware of its existence;
- to identify and advise on how laws and regulations could be improved to render them more just and equitable; and
- to undertake own initiative investigations where it is in the public interest to do so.
- provide a non-adversarial, professional, impartial, independent and high quality investigative service in a timely manner;
- investigate complaints without undue formality;
- form opinions independently and impartially, without fear or favour to either the complainant or organisation. The Ombudsman is neither an advocate for the complainant nor for the public authority concerned. He ascertains the facts of the case, makes an objective assessment on their merits and where appropriate, recommends adequate redress to rectify injustice;
- advise public officials on actions they can take to reduce grounds for complaints when systemic failures are identified.